Invoices and payments in the customer portal

Viralistic handles invoices and payments through a customer portal run by Stripe, our payment provider. In the portal you can find your invoices and keep your payment details up to date yourself, without emailing us. This article shows how to log in and what you can do there.

Log in to the portal

You do not need a password. You log in with a link that is sent to your email.

1. Go to billing.stripe.com/p/login/6oEeYz4X4fAo52g288. You can also find it in the site menu under Help center.
2. Enter the email address you are billed on. This is the address our invoices go to, which may be a shared address such as a finance or accounts mailbox.
3. Open the email from Stripe and click the login link.
4. Your portal opens in the browser.

Every time you want to log in again, request a new link the same way.

Tip: No email? Check your spam folder and search your inbox for “Stripe”. Then try the other addresses your company uses. If the address you enter is not the one we bill, no link is sent.

What you can do in the portal

What you see depends on how your account is set up. Usually you can:

• View and download invoices and receipts as PDF.
• Add or change your payment method.
• Update your billing details, such as company name and address.
• See your active subscriptions and when the next payment is due.

Download an invoice

1. Log in to the portal.
2. Find the invoice history.
3. Open the invoice you need and use the download option to save it as a PDF.

Update your payment method

1. Log in to the portal.
2. In the payment method section, choose to add a new payment method.
3. Enter the details and save.
4. If you see the option, make the new method your default and remove the old one.

Change your billing details

1. Log in to the portal.
2. Find your billing information and choose to update it.
3. Change the fields you need and save.

Changes apply to new invoices. Invoices that were already sent keep the old details. If you need an earlier invoice corrected, contact us.

When a payment fails

If a payment does not go through, you usually get an email about it. Common causes are an expired card or a card that was replaced by your bank.

1. Log in to the portal.
2. Add a working payment method and make it the default.
3. Let us know, so we can check that the open invoice gets paid.

When to contact us instead

The portal covers everyday billing. Contact us when you want to:

• Ask a question about an amount on an invoice.
• Change, pause or cancel a subscription, if the portal does not offer that option.
• Send invoices to a different email address, if you cannot change it in the portal.

See Get help fast for the quickest way to reach us.

Keep your billing safe

• Anyone with access to the billing inbox can log in to the portal. Keep that mailbox protected with a strong password and two-factor authentication.
• Only enter card or bank details on Stripe’s own pages. Never send them by email, WhatsApp or chat, not even to us.
• Check that the address bar shows a stripe.com address before you enter payment details.

Next steps

• Get help fast
• Share logins and access safely
• Fix common email problems